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Company Website :www.igate.com
Job Designation or Job Role:Associate – Field Engineer
Candidate Educational Qualification:
- UG – B.Tech/B.E. – Any Specialization
- PG – Any PG Course – Any Specialization
Candidate Experience Required : 1 to 3 Years
CTC or Package Offered: Best in Market
Working Location: Hyderabad
Functional Area :IT Hardware, Technical Support, Telecom Engineering
Area of Working: IT-Software/ Software Services
Desired Candidate Profile
- Good Experience in Hardware Maintenance and Desktop Level Support
- Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications
- Ability to Understand and support devices likes Desktops/ Laptops, Printers.
- Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients.
- Good Interpersonal skills & customer support attitude
- Ready for Field Job is Mandatory.
- Good Knowledge on OS like Windows etc.
- MCSE/CCNA Certified
- Responsible for providing service assurance to Reliance Web Store Users.
- Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
- Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
- Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
- Taking care of the various projects escalations, timely call resolution within the SLA.
Company Profile :
iGATE (NASDAQ: IGTE) is an American multinational corporation which provides information technology, consulting and business process outsourcing (BPO) services. It is headquartered in Fremont, California, USA.
iGATE provides full-spectrum consulting, technology and business process outsourcing, and product & engineering solutions. Armed with over three decades of IT Services experience and their philosophy of ‘Accountable for Clients’ Business’ powered by the iTOPS (Integrated Technology and Operations) platform, their multi-location global organization consistently delivers effective solutions to over 360 Fortune 1000 clients.